Política de reembolso

Last updated: July 16, 2026

This Return and Refund Policy applies to purchases made from CENSEROOT at https://censeroot.com.

CENSEROOT is operated by Esfera Group LLC, doing business as CENSEROOT.

30-Day Return Window

We accept return requests within 30 days from the date your order is delivered.

For a standard return, the bracelet must be unworn and unused, clean and dry, in its original condition and packaging, with included accessories, and free from water, oil, lotion, perfume, heavy wear, or avoidable damage.

How to Request a Return

Contact CENSEROOT before sending anything back with your order number and reason. If approved, we will provide the correct instructions and return address. Do not send your order to our business address, the parcel address, or any warehouse address without approval.

Standard Returns

Changing your mind, choosing the wrong size, or deciding that the scent or design is not right are standard returns. The customer pays return shipping. Any original shipping charge paid by the customer is non-refundable. If CENSEROOT covered the original shipping cost, we do not retroactively charge it.

One-Time Scent Exchange

If the scent character is not right for you, contact us within 7 days of delivery before wearing the bracelet. It must remain unworn, clean, dry, and in its original packaging. We will provide instructions for a one-time exchange to another available scent. CENSEROOT covers the replacement bracelet's outbound shipping; the customer pays return shipping unless the issue is confirmed as a product error.

Scent Concerns

If you believe your bracelet has no reasonably detectable scent, contact us within 30 days of delivery. Scent perception varies with temperature, storage, wear, environment, and individual sensitivity. We may request a short care and scent check and may offer a replacement, full or partial refund, refund without return, or another reasonable solution. We do not guarantee a particular scent strength, projection, fragrance preference, or fixed scent duration.

Damaged, Defective, or Incorrect Items

Contact us within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label. If confirmed, we will offer an appropriate replacement, refund, or other solution. Customers will not pay return shipping for a confirmed damaged, defective, or incorrect item.

Refunds

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval; your bank or card issuer may require additional time. We may reduce or refuse a refund if the item sh

ows wear, was exposed to water or oil, is damaged after delivery, is missing packaging or accessories, or does not match the item purchased.

Exchanges and Sizing

Size exchanges are subject to availability and return eligibility. For customer-requested size changes, the customer pays return and replacement shipping unless the sizing issue was caused by our error.

Cancellations

You may request cancellation within 24 hours, provided the order has not entered preparation or shipment. After that, follow the return process after delivery.

Items That Cannot Be Returned

We cannot accept returns more than 30 days after delivery, worn/washed/soaked/oiled/perfumed/altered/damaged items, unauthorized returns, items missing packaging or accessories, gift cards if offered, or items marked final sale. These exclusions do not limit remedies for confirmed damaged, defective, incorrect, or materially misdescribed items.

Questions

For return or refund questions, please use the contact details listed on our Contact Information page.

Refunds include any applicable sales tax or GST/HST collected by CENSEROOT at checkout.