Shipping policy

Last updated: July 22, 2026

This Shipping Policy applies to purchases made from CENSEROOT at https://censeroot.com.

CENSEROOT is operated by Esfera Group LLC, doing business as CENSEROOT.

Order processing time

CENSEROOT bracelets are prepared in small batches. Orders are usually prepared within 3-5 business days after payment is confirmed. During launches, holidays, or periods of high order volume, preparation may take longer. If there is a significant delay, we will contact you by email.

Estimated delivery time

After dispatch, transit to the United States or Canada is usually about 7-15 business days. Together with the 3-5 business day preparation window above, the estimated total delivery window from payment confirmation to delivery is about 10-20 business days.

Delivery times are estimates, not guarantees, and can be affected by carrier conditions, customs processing, weather, address issues, or other events outside our control.

Shipping destinations

We currently offer free tracked shipping to the United States and Canada. Other destinations are not part of our current launch service.

Shipping origin

CENSEROOT is operated by Esfera Group LLC in the United States. Our bracelets are prepared and dispatched from Xiamen, China through our designated logistics partners.

Tracking

When your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take several days to appear after the parcel is handed to the carrier.

Customs, duties, and taxes

For orders delivered to the United States or Canada, CENSEROOT uses a duty-paid shipping arrangement through its logistics partners. Import duties, import-tax handling, customs clearance, standard customs-handling charges, and remote-area delivery surcharges are covered by CENSEROOT. You should not be asked to pay these charges when the order arrives.

If a carrier or customs authority unexpectedly asks you to pay import duties or customs-handling charges, please contact us before paying whenever possible, with your order number and the payment notice. If you have already paid to avoid a delivery delay, keep the receipt and contact us so we can verify the charge and coordinate with our logistics partner.

Product prices shown on the storefront do not include United States sales tax or Canadian GST/HST. Where local law requires CENSEROOT to collect a consumption tax, the applicable amount is calculated and shown at checkout. Whether tax is collected depends on the destination and CENSEROOT's registration and legal obligations.

Address accuracy

Please make sure your shipping address is complete and accurate before placing your order. If you notice an address error, contact CENSEROOT as soon as possible. We can only update the address before the order enters preparation or shipment.

Lost, delayed, or returned parcels

If your tracking has not updated for an unusual period, or your parcel appears to be lost, contact CENSEROOT with your order number. If a parcel is returned because of an incorrect address, failed delivery attempt, refusal to accept delivery, or failure to collect it, we will contact you about the available options. Additional shipping fees may apply in these situations.

Damaged or incorrect orders

If your order arrives damaged or incorrect, contact CENSEROOT within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label.

Questions

For shipping questions, please use the contact details listed on our Contact Information page.